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FAQ

Payment

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover through Shopify.

Shipping

Where do you ship to?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA)

International Shipping (varies per country)

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right. To return or exchange an item please contact us at support@frame.io.